Disclaimers

HeyLola helps you keep your dog’s records and documents organised in one place. It does not replace an official government or municipal pet registry, microchip registry, or any legally required registration. You remain responsible for completing any official registration that applies where you live or travel.

HeyLola is not a veterinary service and does not provide medical advice, diagnosis, or treatment. Vaccination reminders and any health-related information in the app are for your convenience only. Always rely on a licensed veterinarian for your dog’s medical care and for confirming what vaccinations or treatments are due.

Pet passports, travel files, and similar features are tools to help you stay organised. They do not guarantee entry to any country, airline, or venue. You are responsible for meeting all official travel, import, and health requirements for your dog, and for verifying them with the relevant authorities before you travel.

Listings on HeyLola may be community-suggested, partner-supplied, or HeyLola-verified, and we label them accordingly. A place is only described as a verified partner once our internal verification has been completed. Hours, offers, and details can change — please confirm directly with the business.

Donation and sponsorship totals reflect confirmed transactions only. Where funds are directed to shelters or rescue partners, we aim to be transparent about allocation, but HeyLola does not guarantee specific outcomes for any individual animal.

For anything about these disclaimers, contact hey@heylola.co.